LEGAL REFERENCE

Our Terms Shape Your Account

These terms outline how your ugebet account works, what we expect from you, and what you can expect from us. We've built them around Indonesia's payment landscape and...

Account SecurityPayment TermsResponsible PlayDispute ResolutionIndonesia Compliance
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ugebet Our Terms Shape Your Account

Policy Foundation & Jurisdiction

ugebet operates under the terms outlined here, which apply to all accounts opened through our platform in supported regions. These terms are governed by the laws applicable to your jurisdiction where local law permits. Your account is personal, non-transferable, and subject to verification at any time. We reserve the right to suspend or close accounts that breach these terms or engage in

prohibited activity. All transactions through DANA, OVO, GoPay and QRIS are subject to both our payment terms and the payment provider's own conditions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Policy Questions & Support

Team online

Live Chat

Our support team is available during business hours to clarify any terms or account policies. Open the chat widget in the bottom right of your account dashboard.

Email Support

Send detailed questions about these terms to our compliance team. We'll respond within 24 hours with clarification or next steps.

Account Settings

Review your account preferences, payment methods and notification settings directly in your dashboard. Changes take effect immediately.

TRUST MARKERS

Why These Terms Matter

Account Protection

Your account is encrypted and monitored 24/7. We verify identity at signup and flag unusual activity to keep your funds...

Payment Clarity

Every deposit and withdrawal through DANA, OVO, GoPay or QRIS is logged with timestamps and amounts. You can review your...

Fair Play Standards

Our games come from certified providers like Pragmatic, Evolution and PG Soft. Each title is tested for fairness before it...

Dispute Handling

If a transaction or game outcome is disputed, we investigate within 48 hours and provide a detailed response with supporting...

Compliance Review

These terms are reviewed quarterly to reflect changes in Indonesia's payment landscape and player feedback. Updates are posted here with...

Transparency Log

Account closures, suspensions and policy changes are documented in your account history. You can request a full audit trail at...

Consistency Across Our Policies

Privacy Policy
Covers how we collect, store and protect your personal data. Works alongside these terms to define your rights and our obligations.
Payment Policy
Details deposit minimums, withdrawal timelines and fee structures for DANA, OVO, GoPay and QRIS. Referenced in Section 4 of these terms.
Responsible Play Policy
Outlines account limits, cooling-off periods and support resources. Complements the account management section of these terms.
Bonus Terms
Specifies how promotions work, wagering requirements and withdrawal conditions. Applies only when you opt into a promotion.
Dispute Resolution
Defines the process for handling complaints about transactions, game outcomes or account access. Escalation paths are in Section 7.
Prohibited Activity
Lists actions that violate these terms, including fraud, collusion and account sharing. Breaches result in account suspension or closure.
Updates & Changes
We notify you of material changes to these terms via email and in-app notification. Continued use of your account means you accept the update.
AT A GLANCE

What Defines Your Account Here

01
Personal Account Your account is yours alone. You cannot share login credentials, transfer funds to another account, or use multiple accounts. Violations result in closure.
02
Age & Identity You must be 18 or older and provide accurate personal information at signup. We verify identity before your first withdrawal to comply with local law.
03
Account Funds Deposits are held in your account balance. Winnings are added to your balance immediately. Withdrawals are processed within 24 hours to your payment method.
04
Game Terms Each game has its own rules and payout structure. Odds are fixed and displayed before you play. Game results are final once the round closes.
05
Account Suspension We may suspend your account if we detect unusual activity, breach of terms, or suspected fraud. You'll receive notice and a chance to respond.
06
Termination Rights You can close your account anytime through your dashboard. We can terminate accounts for cause. Remaining balance is returned to your payment method.

Terms & Conditions Questions

Click 'Forgot Password' on the login page. We'll send a reset link to your registered email. Follow the link to create a new password. If you don't receive the email, check your spam folder or contact support.

No. Multiple accounts violate these terms and will result in closure of all linked accounts. We detect duplicates through email, phone and payment method matching. Keep one account active per person.

Minimum withdrawal is Rp 50,000. Maximum per transaction is Rp 50,000,000. Daily limit is Rp 100,000,000. Limits reset at midnight Jakarta time. Contact support to request a temporary increase.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 2-4 hours. Bank transfers may take 24 hours. Processing times depend on your payment provider. We process all requests within 1 business day.

Report the issue in your account dashboard or contact support within 7 days of the transaction. We'll investigate and respond within 48 hours with findings. Provide game IDs or transaction details to speed up resolution.

Yes. Go to Account Settings and select 'Close Account'. Your balance will be withdrawn to your payment method. Closed accounts cannot be reopened. You can create a new account after 30 days if needed.

These terms apply to all ugebet accounts in supported regions. Some terms may vary by jurisdiction where local law requires. We'll notify you of region-specific changes when you sign up or if they change later.